Factory
Service
We appreciate
your patronage! We will do everything possible to assist you with questions regarding
your new or older Interphase unit.
Interphase
Technologies
2880 Research Park Drive, #140
Soquel, CA 95073
Phone: (831) 477-4944
Fax: (831) 462-7444
For
online technical support visit
our FAQ page or our SMART
QUESTION page. Both pages contain a wealth of information about our different
products.
 | |
On Line Technical Support | If
you would like to send an email to one of our technical support people
send emails to: TECH SUPPORT.
One
of our technicians will respond as quickly as possible.
|
|
 | |
Technical Support By Phone |
To
reach our Technical Support Department by phone call (831) 477-4944 ext.16, Monday-Friday
9:00AM to 5:00PM PST. |
|
If
you believe your Interphase product is not working correctly, please first look
through the FAQ's to see if there is information on the particular issue. If the
problem persists, please call our toll-free customer support number (1-888-777-6627
extension 16) or email us at support@interphase-tech.com to discuss the problem
with an Interphase support representative. Most times, the problem can be solved
over the phone or by email.
If the representative decides your product
needs to be returned to Interphase for repair, he or she will give you an "Advanced
Work Order Number. Once the Advanced Workorder Number is issued:
Carefully
pack your unit, include a brief description of the problem with your contact details
For
In-Warranty repair, include a copy of the bill of sale showing purchase date
Mark
the outside of the box with the Advanced Work Order Number and send to:
| | Interphase
Technologies
Attn. Service Department/ WO# ____________
2880 Research
Park Drive, #140
Soquel, CA 95073 USA |
For
In-Warranty Repairs Interphase, at its sole option, will repair or replace
any product returned during a one year warranty period which is proven to be defective
in materials or workmanship. Warranty does not cover failures due to unauthorized
alternations, abuse or misuse of the product. Replacement
products and parts may be new or refurbished.
Customer
must return unit prepaid to Interphase.
Interphase
will pay for FEDX or UPS domestic ground shipment back to customer.
Repaired
or Replacement product will be warranted for the unexpired balance of the warranty
period of
the original
product. Note: Additional charges apply for expedited or international return
shipments.
For
Out of Warranty Repairs Interphase, if
repairable, will repair out
of warranty products for a flat rate fee depending on product model. Currently,
the flat rate fees are as follows:
| MODELS | RATE |
| Monochrome
Probe, Sea Scout, Outlook, Vista, Twinscope, Advantage | $239.00 |
| PC/View
and PC/180 | $289.00 |
| Color
Twinscope, iSCAN V90, iSCAN 180 (original and "se" versions) | $289.00 |
| SE-200
Sonar Engine | $289.00 |
| SE-200
Remote Keypad | $99.00 |
| SE-200
7" Color Display | $239.00
|
| Chart
Master V6, V6i | $199.00
|
| Chart
Master 169CS and 169CSi | $249.00
|
| Chart
Master 11CVS+ and 11CV+ | $289.00 |
| Black
Box (used with Chart Master Plotters) | $129.00
|
| Software
Upgrades | $129.00
|
Replacement
products and parts may be new or refurbished.
Customer
must return unit prepaid to Interphase.
Out-of-Warranty
bench testing subject to minimum charge of $69.00 which is included in above flat
rate repair charges.
Interphase will pay for FEDX
or UPS domestic ground shipment back to customer.
Out of Warranty repairs warranted
for 90 days. Note: Additional charges apply for expedited or
international
return shipments.
We
are only able to provide repair service on the models shown above. Unfortunately,
we are unable to repair our older units due to obsolescence of parts. We do continue
to sell many of the accessories, such as power cords, miscellaneous cables and
transducers, and also provide an attractive upgrade program for any owner of Interphase
equipment that is no longer in production - please contact us at 1-888-777-6627,
ext 16 for more information.For
repairs on older units please contact:
Richard's
Electronics
7468 Albion Road
North Royalton, OH 44133
(440)
237-7211
Copyright © 1998-2009 Interphase
Technologies, Inc. All rights reserved.
